PROTOCOLS AND MEASURES

Our hotel follows a strict cleaning and disinfection regime for the safety of guests and workers, based on three key actions:

• Common areas: front desk, lobby, bathrooms, restaurants, exteriors and corridors and common elements are continuously disinfected following strict protocols and with medically-advised frequency. Limited capacity
• Rooms: Reduced room availability to offer maximum security. Complete disinfection of rooms, including objects, decoration, and all surfaces with sanitary protocol in textile washing. After each stay, the rooms will be completely disinfected and vacated for the time recommended by the health institutions.
• Kitchen/bar/cafeteria: comprehensive and regular sterilisation, including all utensils, based on sanitary protocols. Limited capacity

• Ventilation and air-conditioning: the frequency of inspections of ventilation and air-conditioning systems and decontamination protocols has been increased.
• Swimming pools: water purification protocols are reviewed and applied in accordance with the new regulations.
• Water disinfection: drinking-water disinfection and wastewater treatment standards are strictly followed.

We want to be alongside you, but above all we want you to feel safe. We have introduced a system of signs and vinyls that will easily remind you of the social distancing rules to be respected throughout our premises. In addition, you will always have the assistance of our staff, who will supervise the proper implementation of the measures for the good of everybody.

We have also redesigned our common areas pursuant to new legislation to keep separation between people. You will be able to enjoy all the facilities with appropriate protection.

Employees and clients will be provided with protective measures for their use at all times. Because people are our top priority.

We offer food safety by adapting to new processes so that you can enjoy our services with complete peace of mind:

• Assisted buffet
• Take-away service in single-use packaging
• Room service in a la carte products
• Catering for events and meetings taking care of the presentation and avoiding the risk of contagion
• Menu service in our restaurants
• Breakfast to go for early departures (on request)
• Room service dinner for arrivals after the closing of the Restaurants.

As always, we continue to offer the highest quality and we prioritise local produce from our Eco Finca Tecina (Tecina Organic Plot - adjacent to Club Laurel), as well as demanding certification from suppliers and controlling safety in the delivery processes.

Proper protection is essential for the safety of our clients. Accordingly, we provide you with disinfectant gels, masks and gloves to use during your stay.

We also take extreme precautions with personnel and suppliers who enter the hotel premises, following all the safety protocols and using the proper protection equipment.

Our staff is one of the great values of the Hotel Jardín Tecina. We take the utmost care of their health and protection:

• Daily checks before and after their workday.
• Special training: all our employees are trained in safety protocols and practices in line with the latest health regulations.
• Early detection programmes: we follow a strict control in case of health problems, as well as contact with medical services and transportation of those affected.
• Supply of protective and hygienic material to be able to carry out their tasks in complete safety.
• Control of suppliers and mandatory compliance with safety protocol for access to hotel facilities.

The personalised treatment with each client is extremely important for us, and we want to continue being by your side yet minimising the risks to the fullest extent possible.

For this reason we have promoted digitalisation in our processes such as FastPass (fast check-in and check-out), online customer service (increasing online information on services and room-service orders) and creating an immediate communication service via the APP with the guest in case of any doubt or need.

Our hotel has health-safety experts who will be in charge of ensuring the introduction of the new safety measures and employee training. These experts will supervise that all employees, clients and suppliers comply with safety protocols and provide them with the necessary equipment.

All standards will be applied with the highest level of eco-responsibility, as sustainable development is one of our core objectives.